Skip to content

Independent Shropshire Gift & Homeware Store

Terms & Conditions

Diamond Affair Terms & Conditions – Shop with Confidence

Welcome to Diamond Affair, your trusted destination for premium homeware, gifts and accessories. By placing an order on Diamondaffair.com, you agree to the terms & conditions outlined below, ensuring a smooth and transparent shopping experience.

Ordering & Payment

When you place an order, you’ll receive a confirmation email detailing your selected products. This is not an acceptance of your order. Once payment is processed, our dispatch team will prepare your order, and you’ll receive a shipping confirmation, forming a contract between us.

We reserve the right to decline orders due to payment issues, shipping restrictions, stock availability, or quality concerns.

  • Pricing: All product prices are listed in GBP and exclude delivery fees, which are added at checkout.
  • International Orders: Import duties or taxes may be charged separately by your local customs authority. We recommend checking with your customs office for estimated costs before purchasing.
  • Discount Codes: Non-transferable, no cash alternative, and must be used before the expiry date stated.
  • Customer Reviews: After completing a purchase, you may receive a follow-up email from us requesting a review of your experience. This is part of our ongoing effort to improve our products and services.

Products & Product Availability

All orders are subject to stock availability. Items in your cart are not reserved until payment is completed. If a product becomes unavailable, you will not be charged.

We make every effort to ensure our product descriptions, images and pricing are accurate and up-to-date. Please note that colours may vary slightly due to screen settings.

Returns & Cancellations

We offer a 28-day return policy from the date of receiving your order. If you cancel your order, you must return the item in its original packaging with all tags and accessories.

You may inspect an item as you would in a shop. Please take reasonable care of it and return it safely packaged. If it has been handled beyond what is needed to check its nature, characteristics and functioning, we may make a deduction to reflect any resulting loss in value, where permitted by law.

This does not affect your rights if an item is faulty or not as described.

  • You must inform us within 14 days of receiving your order that you would like to cancel. You must then return your order within another 14 days of informing us of your cancellation.
  • Returns must be received within 28 days of delivery. If an item has been handled beyond what is necessary to check it as you would in a shop, and this reduces its value, we may make a deduction to reflect that loss in value, where permitted by law.
  • You are responsible for return shipping costs unless the item is faulty or incorrect.
  • Refunds are processed within 14 days of receiving the return.

Please note:

  • Personalised or Made-to-order items are non refundable unless faulty.
  • Return postage costs are the responsibility of the buyer unless the item is faulty or incorrect.

For cancellations before dispatch, a full refund, including delivery, will be issued. For cancellations under your statutory right to cancel, we’ll refund the price of the item(s) and the cost of standard delivery. If you chose a more expensive delivery option, we’ll refund only the standard delivery cost.

To initiate a return or cancellation, contact greg@diamondaffair.co.uk.

At Diamond Affair, we are committed to providing high-quality products and exceptional customer service. Shop with confidence, knowing your satisfaction is our priority.