We are happy to refund or exchange any item (including sale items) within 28 days from date of delivery (subject to our Terms and Conditions).

The cost of returning an item is at the cost of the purchaser or at our discretion.

Can I Return my Order?

  • You can return items within 28 days from the date you receive your order. You must notify us within 14 days of receipt of delivery that you would like to cancel. 
  • Items must be in their original packaging, with all labels attached, and in pristine condition
  • Personalised/Made to order items are non-returnable.

 

What is the Diamond Affair Returns Process?

  • Do not affix any labels to the gift box. Return labels should be affixed to outer packaging only.
  • Return to the Diamond Affair Returns address displayed below.
  • Within 14 days of receiving your return, your refund will be processed. Refund will go to the original payment method.
  • Returns are at the cost of the purchaser or at our discretion.
  • We reserve the right to refuse an exchange or refund if you do not return the goods in a saleable condition or if damaged.

Return Address

Diamond Affair Returns

Unit 6, Enterprise House

Bishops Castle

Shropshire

SY9 5AQ

UK

Should you have any questions, please dont hesitate to drop us a line via our Live Chat or alternatively send us an email greg@diamondaffair.co.uk